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How can my company use FrontSupport?
FrontSupport has been designed as a generic customer support / helpdesk software that can be used company wide. This is very important in a small/medium sized companies where typically a single solution is used for multiple purposes:
Customer Support Department: The customer support department of your company will use FrontSupport to keep track of all issues/problems that your customers report about your product or service. FrontSupport tracks the life of support issues from the day they are reported to the day they are resolved so that you keep your customers happy and they remain as your customers. Customer issues no longer slip through the cracks and so you don't lose your customers to your competition !
In addition to managing and tracking customer issues, FrontSupport also integrates your customer support database with your ACT! or GoldMine's customer database so that your customer support personnel can attach the support issues to the ACT! or GoldMine's contact record. No need to retype customer address and other contact details in the customer support database - reuse the customer information from ACT! or GoldMine's database.
Sales: Sales will use GoldMine to keep track of customer information. Since the ACT! or GoldMine database is integrated with FrontSupport's customer support database, you can instantaneously verify how your customers are being taken care of by your company's support personnel.
Engineering & QA: If your company develops products, the engineering and QA departments will use FrontSupport to keep track of product defects and problems (bug tracking) during the product development. Since all this information will remain in a centrally accessible database, product development coordination becomes easier and nothing will slip through the crack!
Marketing: Marketing will use FrontSupport to categorize and analyze the nature of problems that your customers face and use this insight to improve your product or service. An improved product or service leads to increased profits!
Internal Helpdesk: Your internal HelpDesk personnel will use FrontSupport to keep track of internal helpdesk issues until they are resolved. Eliminate employee frustration by using FrontSupport to track and manage the internal helpdesk requests!
FrontSupport System Requirements
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FrontSupport is supported on the following platforms:
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System Requirements
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20 MB disk space, VGA Monitor |
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Win 95, Win 98, Win NT or Win 2000. |
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ACT! Integration: Integrates with ACT! 2000 and later versions. |
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GoldMine Integration: Integrates with GoldMine 4.0 (both Standard & Enterprise Edition), GoldMine 5.0 and GoldMine FrontOffice 2000. Integrates with GoldMine's dBASE & SQL databases. |
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Supports all networks that ACT! and GoldMine runs on - i.e. FrontSupport can work on a network and integrates with your networked ACT! or GoldMine setup. |
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MS Excel 2000 (or higher) for generating excel reports & charts. MS Access 2000 (or higher) for generating custom reports. If you don't need reports or charts, you don't need Access or Excel. |
Compatibility Chart
| Compatibility | FrontSupportWeb & FrontSupport |
| ACT! | |
 ACT! 6.0 |
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| ACT! 2000 | |
| ACT! 5.0 | |
| GOLDMINE | |
| GoldMine Business Contact Manager | |
| GoldMine Sales & Marketing (both dBASE & SQL) | |
| GoldMine 5.7 (both dBASE & SQL) | |
| GoldMine 5.0 (both dBASE & SQL) | |
| GoldMine 4.0 (both dBASE & SQL) | |